TRAVELISRAEL.CO.UK Terms and Conditions
Your Holiday Security
Your booking is made with Holiday World Ltd. trading as Travelisrael.co.uk which is licenced by the Travel Trust Association Number R5735. Flight booknigs are protectec by our ATOL No. T7012. The Travel Trust Association (tel. no. 01483 - 545787) is a trade association of travel agents, tour operators and travel organisers that operate trust accounts, in order to provide financial protection for you, the customer. Any payments you make to us are held in this trust account and are not released until you receive your holiday or your funds are released to another company that provides for your financial protection.
Multi-Contract is the term used in the ATOL Regulations to describe the type of holiday sale where a consumer requests to book a flight with accommodation and/or resort transfers or car hire at the same time or within a day, but where the way in which it is sold means that it is not a package holiday. Multi-Contract has ATOL protection.
Your Financial Protection
Flights booked by Holiday World Ltd.
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. Please see our booking conditions below for further information or for more information about financial protection and the ATOL Certificate go to:www.atol.org.uk/ATOLCertificate
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or asuitable alternative (at no extra cost to you). You agree to accept that in thosecircumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder orotherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims maybe re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
For further information, visit the ATOL website at http://www.atol.org.uk/
All payments made by you for ground arrangements including accommodation, car rental, excursion and transfers are held in trust and backed up by the Travel Protection Plan and by a further insurance scheme provided by the Safe Seat PlanInsurance which will reimburse the loss of any amount paid for your holiday up to a maximum of £11,000 per any one passenger. All payments made by cheque should be made payable to 'Holiday World Ltd. Trust Account'.
Therefore, the Trust Account plus the Safe Seat Plan insurance coverage will ensure that all the money which you have paid is safely protected and available to pay for those services which you have booked.
Payment for your flight
The payments you make for your flight are held by us [in our trust account] on behalf of the ATOL holder who is supplying your flight, until the date we pass the money to that ATOL holder. Where a flight ticket is paid for in full at the time of booking, a 100% cancellation fee applies so clients booking are required to have travel insurance at the time of booking that offers cover against holiday cancellation. The flights we sell are normally non-changeable, non-transferable, non-reroutable and are subject to the terms and conditions of both the airline and ATOL holder from whom we act as retail agents. All payments made by cheque should be made payable to' Holiday World Ltd. Trust Account'.
Where we act as an agent between you and the airline, they may request the payment date is brought forward, in which case we will notify you of this change. This usually occurs when an airline withdraws a fare and request that all tickets at the old fare are issued by a particular date. If you are unable to pay at that time, your booking could be subject to a fare increase or cancellation, whereby normal cancellation fees will apply. Regrettably we cannot accept responsibility for any losses which you may incur in these circumstances.
Our flights are provided by scheduled airlines and subject to their terms and conditions of booking. Flights may have to be paid in full at the time of booking and are non-refundable and non-transferable. Any changes required e.g. change of date, after a booking is made are solely dependent on the airline's ticketing and fare policy which we are subject to and have no control over.
Flight Schedule Changes
Please note that if you book your flights many months in advance, the airline may advise a schedule change as they constantly amend their schedules. In this instance, a minor schedule change is defined as less than 12 hours from the original time of departure. Similarly, a change of routing where the flight involves a change of plane is also defined as a minor schedule change so the flight provider has no further responsibility.
The airline baggage policy can be either 0 checked bag up to 1 checked bag (up to 23kg) free of charge. A second bag is approx. $100 each way. Please check directly with us or your airline for your baggage allowance. Holiday World does not accept any liability for charges made for extra bags.
Lost tickets or Vouchers
We aim to despatch your travel documents by email approx. 28 days prior to departure. If you have not received your documents or have mislaid them you must inform us at least 2 days prior to departure. Failure to do so may result in additional charges as special arrangements will have to be made.
Your Holiday Contract
Your contract with us is made on the terms of these Booking Conditions under English Law and under the control of English courts alone.
Please note that the Foreign, Commonwealth & Development Office (FCDO) currently advises against all but essential travel to a number of overseas destinations, including popular holiday destinations in which we operate. However, many of these destinations remain open and welcoming to UK tourists and flights to and from these destinations continue to operate. Whilst holiday destinations remain open to UK tourists, flights continue to operate and holiday services can be performed, we will continue to offer holidays to our customers who wish to travel.
If you book a holiday with us during the Covid-19 pandemic, you confirm that you have checked, understand and accept the FCDO travel advice relating to your chosen destination, including where there may be a requirement on you to quarantine upon your return to the UK (or in destination), and understand and accept that there is a heightened risk of travelling during the Covid-19 pandemic, beyond that associated with travel during ordinary times. You are also required to purchase a specialist travel insurance which includes certain cover for Covid-19.
You are required to read and accept this Acknowledgment of Risk [INCLUDE LINK TO WAIVER] which hereby forms part of your contract with us.
The UK Foreign Commonwealth Development Office (FCDO) issues travel advice, which is regularly updated and which relates to political, economic and other circumstances prevailing in countries throughout the world.
For up-to-date travel advice from the UK government, visit www.gov.uk/foreign-travel-advice and https://travelaware.campaign.gov.uk.
You must purchase specialist travel insurance policy available which includes specific cover for Covid-19 related issues and incidents which may affect your travel arrangements [and travelling to a destination subject to a FCDO advisory against travel], You can choose to purchase the travel insurance offered by us (please contact us for insurance company details) or a comparable alternative. It remains your responsibility to read and understand the insurance policy and ensure that it is suitable and adequate for your particular needs. Please read your policy details carefully and take them with you on holiday. If you choose to travel without adequate insurance cover, we will not be liable for any losses suffered by you in respect of which insurance cover would otherwise have been available.
It is a requirement of booking that all clients have adequate Travel insurance for ISRAEL and JRODAN if you are doing a two centre holiday.
It is a requirement that all clients advise the name of their insurers and their insurance policy details to Holiday World Ltd. at the time of booking. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check insurance policies. We will not be liable if you have no insurance or your insurance is not adequate.
Cancellation – the following clauses are in addition to our standard cancellation terms and charges:
Where you are choosing to travel to a destination subject to the FCDO advisory against non-essential travel, you accept that once your booking has been confirmed, if you decide not to travel due to the FCDO advisory, you will have to pay our standard cancellation charges as shown in the IF YOU CANCEL YOUR HOLIDAY clause of these booking conditions – you are not entitled to cancel and receive a full refund in these circumstances, as it is assumed and you confirm that you have made your booking with full knowledge of the FCDO advisory against non-essential travel.
Where your chosen destination is exempt from the FCDO advisory against non-essential travel at the time of booking but is subsequently removed from the FCDO exemption list and at that point becomes subject to the FCDO advisory against non-essential travel, you accept that you will not have the right to cancel your booking and receive a full refund. If you choose to no longer travel in these circumstances, you will have to pay our standard cancellation charges as shown in the IF YOU CANCEL YOUR HOLIDAY clause of these booking conditions, as you made your booking with full knowledge of the risks of travelling during the Covid-19 pandemic.
Please note that we will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances:
(a) If you, or anyone in your booking party, test positive for Covid-19, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time.
If this happens within 14 days of your departure date, you must contact us immediately as you may no longer be able to travel. We will offer you the following options where possible and subject to availability:
a. Postponing your holiday to a later date. We will notify you of any impact on the price the postponement may have (please note that you may have to pay full cancellation charges on some elements of your holiday, such as the flight, as well any increase in cost imposed by suppliers);
b. If not everyone on the booking is affected, you will have the right to transfer your place on the holiday to another person nominated by you, subject always to compliance with the requirements within our booking conditions;
c. Cancelling your booking, in which case we will impose our standard cancellation charges as at the date of cancellation by you. You may be able to claim these costs back from your travel insurance – please check your policy wording.
If this happens whilst you are on your holiday, please notify us immediately and we will provide such reasonable assistance as we can in the circumstances. However, we will not be responsible for covering the cost of any curtailment of your holiday, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. Your travel insurance may cover some of these costs for you – please check the policy wording.
(b) You fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so, and as such you are denied boarding, entry to the destination, access to the travel services or you are otherwise unable to proceed with your holiday, or any part of the holiday, or you are required to self-isolate within the destination. Your travel insurance may cover some of these costs for you – please check the policy wording.
Your holiday price
The prices featured on our website apply at the time of checking but we reserve the right to change prices from time to time. Prices can go up or down and we will confirm the up-to-date price of your chosen holiday prior to confirming your booking. Once you have booked and paid a deposit, we guarantee that we will not change the price of your holiday.
Online price errors
On rare occasions, due to a data inputting error or technical glitch, the website may offer a price for a product that is incorrect. Should this occur we retain the right not to confirm the booking of the product and will respond with the correct price as soon as we are aware of the error. At which stage, you have the option to either confirm the booking at the correct price or obtain a full refund.
Your holiday payment
All party members except for infants under 2 at the date of return travel must pay a minimum deposit of £100 per person for the accommodation and land arrangements made as well as paying either the appropriate deposit or paying in full for any flight booking if required. A booking exists once a Confirmation/ATOL receipt is despatched, detailing what you have booked. Please check it carefully, as items not on your Confirmation/ATOL receipt will not be supplied.
You must pay the balance shown on your Confirmation at least 10 weeks before you travel. If we do not receive the amount by this date we reserve the right to treat the booking as cancelled and charge you a cancellation charge as detailed in our scale of cancellation charges.
Holiday World Ltd. shall not be held responsible for any loss, delays or costs whatsoever connected with adverse weather conditions.
If you cancel your holiday
The lead member of the booking must confirm cancellations in writing by letter, fax or e-mail. To cover the cost of processing your cancellation and to reimburse suppliers, who charge us cancellation fees, we make a charge for cancellations as shown in the grid below. The size of the charge is determined by the date we receive your correspondence. If one member of a party cancels, the proportionate charge of the accommodation & car hire or transfer cost must be borne by the rest of the party.
These charges are a percentage of the total cost of your holiday, excluding your insurance premium. The minimum cancellation charge is the loss of deposit.
Changes by our suppliers
On rare occasions, it may be necessary to change your booked accommodation due to the property being unable to accommodate your reservation - in this instance, we will provide you with the same room type at alternative accommodation which will be of the same standard or higher than what you have originally booked. This is a minor change and no compensation is offered.
Cancellation by our suppliers
Compensation or refund payments do not apply to changes, cancellations or curtailment caused by reason of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disaster such as volcano eruptions, fire, World Health Organisation or Foreign office advice, adverse weather conditions, closure or congestion of airports or ports, cancellation or changes of schedules by scheduled airlines, industrial disputes and all similar events beyond our control.
Hotel payment & cancellation
Some of the hotel prices featured on our website are based on Advance Purchase offer prices where full payment is required at the time of booking. We will advise you at the time of booking what the payment and cancellation policies are for the rate that you are booking at.
Property Star Ratings
The star ratings on our website are purely based on our own opiinon of how we rate the property. They are not offical Tourist Board star ratings and we would advise you that some properties are older in style and not comparable with star ratings for leading worldlwide hotel chains.
We only feature a small sample of room photos as many hotels have multiple room types so the photos you see on our webiste may not be of the room type that you have booked. Also, the room facilities may vary so we have listed where availablle the general room facilities but these may not exactly apply toyour room type. If you need further clarification on the room type - please contact us prior to booking.
We recommend that you have adequate travel insurance that covers flight cancellation due to weather or industrial disputes.
Further, we cannot accept responsibility where the performance or prompt performance of our contract with you is prevented or affected as a result of such circumstances beyond our control.
Our responsibility for your holiday
For all holiday elements, we will arrange for you the services that make up your holiday as stated on our Confirmation. We have taken reasonable care to make sure that all the services featured on our website are provided by efficient, safe and reputable businesses and that they follow the local, state and national laws and regulations of the country they practice business in.
If you have a complaint
We act as agents of the suppliers we feature and should something go wrong will endeavour to assist you in whatever way we can. Please note that we are not offering a package holiday as such and do not employ local representatives, so you will need to contact our UK office in the first instance if you encounter a problem in resort. You must also report the problem to the supplier of the service that you are complaining about. If your complaint was not sorted out abroad, you must follow it up by writing to us within 28 days of your return. We do not have to look into complaints that exceed the 28-day limit or which you did not report to ourselves and to the supplier while in resort.
A complaint, which cannot be resolved, may be referred to an arbitrator appointed by the Chartered institute of Arbitrators. This is an inexpensive and simple way of sorting out complaints and the Arbitration Scheme applies to claims up to £1500 for each person or £7500 for each booking form. You must contact them within 9 months of the end of your holiday and it does not involve physical injury or illness. If you prefer you can take your complaint to the County Court or another suitable court.
This section covers injury, illness or death while you are using the services that we have arranged for you. We have no direct control over our suppliers but if they fail to carry out their duties properly, we may make a payment to you, if you suffered death, injury or illness as a result of their proven negligence. We will not make any payment if it was caused by an event or circumstances which that person could not have predicted or avoided even if they had taken all necessary and due care. We will not make any payment if your illness, injury or death was your own fault. If we do make a payment it will be similar to one you would receive under English law in an English court. Our liability will not exceed any limitation applicable under any international convention governing or relating to the provision of service complained about, even if that convention has not been ratified by or applied in the United Kingdom. Should any payment be made to you by us in any if the circumstances referred in this section, we reserve the right to claim in your place, against the party responsible for causing the illness, injury or death and you must agree to assign that part of your rights to us and we will be subrogated to those rights.
VISAS & PASSPORTS At press date, British citizens do not require a visa for Israel provided that they are travelling on a full passport valid until the date of return from holiday for a stay of no more than 90 days.
On Arrival in Israel and on Departure from Israel, your passport will not be stamped.
In the event that clients are refused permission to enter any country due to incorrect documentation, or health precautions, no liability can be accepted by Holiday World Ltd. and no refunds can be made. Details of health requirements can be obtained from the Department of Heath’s website at www.doh.gov.uk. We also recommend you check the latest Foreign Office advice for your destination(s) before departure at www.fco.gov.uk.
Where possible, Holiday World Ltd. will pass on any special request to the relevant supplier. (e.g. seat requests, meal requests, adjoining rooms etc) We will always do our best to meet your requirements but no guarantee is given, however as this does not constitute any part of your contract with us we accept no liability if these requests are not met. Some special requests may incur extra charges e.g. a seaview room, where this is the case the supplementary charge will be added to your confirmation invoice or maybe charged locally. Special meals:- For travellers with special dietary requirements, special meals can normally be requested and must be done so well in advance of the travel date. Holiday World Ltd. accepts no liability for any requested special meals not being available.
Please contact our sales department to discuss your requirements prior to making your holiday reservation so we can recommend suitable accommodation and transportation. We will also advise the airlines of any assistance required during your flight.
We cannot guarantee the type of beds provided in a hotel room or condominium/apartment, only that the room or unit will be large enough to accommodate the number of passengers booked. We will forward any request to the accommodation supplier but it is as a Special Request only and is not a guarantee. A third or fourth person in a room may have to use a Roll away or camp style bed, as such space may be limited and you may wish to consider booking an additional room.
Frequent Flyer Schemes
Not all airline tickets sold by Holiday World Ltd. are eligible for mileage/points accrual. We strongly advise that you check with the airline(s) concerned regarding the use of frequent flyer membership(s) before proceeding with your booking. Holiday World Ltd. will not compensate if you are unable to redeem your miles.
Law of Contract
The contract made between you and us shall be governed by the Laws of England and shall be dealt with in the Courts of England and Wales (or Northern Ireland or Scotland, if relevant). No other courts shall be alllowed to hear these proceedings.